don't mind telling you

The code was accidentally disabled by a Customer Support agent as part of their process for helping users with broken codes. If a user reports a broken code they test it to see if it functions and why and if it does, or should function the agents manually add the entitlement to the user's account and then disable the code (so it can't simply be given to a friend who can then use it)

Of course if it has expired or has already been redeemed then they won't do that of course.

The issue here stems from multi-use codes being incredibly rare for them. Because lets face it… other than a few promotions a year for NFSWorld and CCTA no one else uses them, and there are thousands of single use codes floating around that may or may not be used that they have to deal with being reported to them too.

Because of this incident however there are going to be some restrictions put in lace to stop Customer Support agents from disabling these codes without approval from the code creators… or in NFSWorld's case, me. SO it shouldn't happen again