Gosh no. It would be rather stupid of me to think that you'd understand the inner workings of some of the broader EA tool sets via a few lines of text.

In the case where you the community don't understand understand something it's usually because I explained it poorly or missed something out… or the more common occurrence where people simply don't read what was written.

I intentionally TRY to start at the shapes and alphabet level when I explain things to our various communities to make sure people understand and to save me or others having to repeat things in numerous ways. For some things though, like trying to explain the inner workings of say the EA tool sets I mentioned earlier, that's simply not possible as I would be spend half the day trying to explain how a large business work, and why you can't have the tools used to manage live constantly changing data of tens of millions of accounts' stored locally at dozens of different locations around the world.

Although I may be somewhat hypocritical, considering it was made about a community for a game I play outside of our own. I was trying to explain the correlation between repeat minor server issues and the developer being in a position where no other developer has been before, and touching new ground etc. My original explanation was probably running just short of 1000 words too so I did try to get to the shapes and alphabet stages

Do you mean you guys don't ever check in with work while on holiday? Especially in this industry I'd assume you guys would occasionally check in to see if everything works somewhat.

I do administration and planning for 40 cleaning maids. If I ever were so fortunate to take more than 2 consecutive days off (my last week off was in 2010), I'd still be checking in every morning and calling my boss or my personnel if necessary. That just goes with the job.
I can only assume of course, but it seems to me that especially as a community manager you need to stay on top of things too, especially if the community seems to have a bipolar disorder like this one does. You can be revered one day, but spat on the next. You really don't want the last bit to last too long, otherwise you'll create more and more people who can't say anything positive (I don't think I need to mention names, you already know well enough who they are).

A simple daily 10 minute checkin on the forum would have revealed that there was a problem. A simple message saying "I've just noticed the IGC rotation went wrong. On vacation now so I can't look into it, but I'll be back on day x and will look at it then" would have kept things a lot more civilized. That would save both you and VB a lot of grief and frustration, not to mention that you could have contacted the higher-ups already. They would have had a week already to look into the problem.