Customer ( )
08/17/2010 11:37 PM

Thanks!
Today, after the update, everything works! Do not even have to change any settings!
Response (Vincent)
08/17/2010 11:19 AM

Hi there,

Thank you for contacting Electronic Arts. It is always a pleasure to assist our customers in any way that we can.

I regret the inconvenience. The issue you are facing looks like a connectivity issue, here are some general trouble shooting tips that can help you troubleshoot this issue.

First, be sure to disable any firewalls you have running.

· Software firewalls can simply be turned off, usually by right clicking on the icons near your clock and selecting "Close" or "Exit".

· Hardware firewalls should be bypassed by going from the computer directly to your modem, skipping any router you may have.

· Try cycling the Power on your modem. For this, switch off your modem and leave it un-powered for a about 5 minutes then re-start the modem, this should power cycle your modem.

If you have Windows XP, there is a built in Firewall that we will want to disable. Please follow these steps to do so:

· Double click "My Network Places" on your Desktop or in your Start Menu

· Click "View Network Connections"

· Right click on "Local Area Connection" and Select "Properties"

· Click the "Advanced" tab

· Make sure to uncheck the box under "Internet Connection Firewall"

If you are able to connect after disabling any firewalls you have running, then this is definitely the cause of your trouble. If you wish to play the game with your firewall running, please add the game to exception list of your firewall.

Connection issues can also be caused by one or more ports being blocked by a firewall, router, or even your Internet Service Provider to help maintain security. These ports are the doorways used to send and receive information between your computer and the server. You must configure your router/firewall to have the game's ports open in order to connect to the servers properly. You may also need to contact your Internet Service Provider to ensure that these ports are opened as well.

TCP:
TCP 12683, 443, 5222, 5223

UDP:
Outgoing: 31928, 5222, 5223

If there is anything else we can help you with please let us know.

Sincerely,
Vincent
EA Customer Support

Should you have any further questions, please take a moment to review our Knowledge Base site at http://support.ea.com.
Customer ( )
08/17/2010 05:09 AM

Hello!
I'm trying to get into the game with this IP: *********. But when I click on the button "LAUNCH" I get this error: "Disconnected from server. Game will be shut down."
Screenshot attached.
Please fix it!

File Attachments

• Error.JPG