Hello Maxim,

Thank you for contacting Electronic Arts again.

I understand that you are experiencing difficulty to access the game. Actually, after having reviewed your account, it appears that your game has been banned owing to some fraud -exploitation of payment fulfillment. As of now; you would not be able to play the Game with this id as your profile would amount to deletion eventually.

I am apologetic for the inconvenience and understand what this means to you. So that you get to play the game, I recommend you to use a new id and prevent any unwanted activity in the future. Also, please remember to secure the account by never sharing the password as that can lead to security violation.

Please feel free to get back to us, in case of any questions. Alternatively, you can visit our extensive knowledge base online at http://help.ea.com

Sincerely,
Pratik
Electronic Arts-World Wide Customer Experience