We have received your most recent correspondence dated 11/08/2013 expressing concerns about the action that has been taken on your account.
Whilst we appreciate the information that you have provided, following an in-depth investigation into your account and the complaint that you have made, unfortunately we must advise that your account was actioned correctly in full compliance with our policies and procedures.
As determined by EA in its sole discretion, your account was correctly identified as violating our Rules of Conduct;
Promote, encourage or take part in any activity involving hacking, cracking, phishing, taking advantage of exploits or cheats and/or distribution of counterfeit software and/or virtual currency/items.
For further information on our policies and procedures please follow the link below;
http://www.ea.com/terms-of-service#section11
Please also note that we do not provide any details regarding our internal procedures.
Due to the above we will not be removing the ban that has been applied to your account.
As we have now completed an extensive investigation into your complaint we consider this matter closed and this as our final correspondence on this subject.
Thank you for bringing this matter to our attention.
Yours sincerely,
Eithna
EA Terms of Service
EA.com Customer Relations
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