Hi, my name is Philbert. How may I help you? [10:56:46 AM]
: Hello. I do not speak English very well but… I do not know who to contact. NFSW Support advised me to contact them at 1-650-628-1001, but I'm not from USA and can't call them that's why I'm writing to you.
Recently I reported about minus reputation bug (incident number is 100812-031058, created 08/12/2010), but still have not recieved my 300k of 'lost' reputation. Can you help me with something? [10:56:53 AM]
Philbert: hi [10:54:21 AM]
Philbert: ok, please let me check [10:54:56 AM]
Philbert: I would like to inform that there is no way to get the rep back [11:02:52 AM]
Philbert: I request you to put this in the forums [11:03:48 AM]
: why? Many players reported that they received lost reputation points [11:06:44 AM]
Philbert: there developers check the forums on the regular basis once they find this issue they will certainly have a look at this and start working to fix this. [11:04:05 AM]
: I have already written it to the forum [11:07:33 AM]
Philbert: What can I do is to escalate the issue to the senior level [11:04:46 AM]
Philbert: They will assist you further. [11:05:00 AM]
: ok [11:08:07 AM]
Philbert: Is there anything further I may assist you with today? [11:05:22 AM]
: no, thank you [11:08:22 AM]
Philbert: Thank you for your participation in the EA Games Chat Support
Have a wonderful day. [11:05:33 AM]
Philbert: bye [11:05:35 AM]
Philbert: take care [11:05:37 AM]